Shipping policy

Warranty, Return, Exchange & Shipping Policy

Warranty

At Elda Silva Shop, we do not offer warranties on products sold, as they are beauty-related items rather than electronics. All products are sold "as is," and no implied warranties are provided. If you encounter an issue, please refer to our Returns and Exchanges section below.

Returns & Exchanges

Our philosophy is to ensure your satisfaction with our products. While all sales are final, we allow exchanges under specific conditions:

  • Exchanges are accepted for items that are faulty, damaged, or do not match the description on our website.
  • To qualify for an exchange:
    • Items must be in original condition, unworn or unused, with tags, and in their original retail packaging.
    • Items must be securely packed to prevent damage during return shipping.

How to Start an Exchange:

  1. Contact us at shop@eldasilva.com to request an exchange.
  2. Once approved, ship the item back to us at the address provided during the exchange process.

Processing Time:

  • Exchanges will be processed within 3 business days of receiving the returned item.

Shipping Policy

Order Processing:

  • Orders are typically processed within 1–3 business days to allow for payment processing.
  • For urgent orders, please contact us at shop@eldasilva.com, and we will do our best to accommodate your request.

Delivery Timeframes:

  • Standard Shipping: 3–7 business days after the 1–3 day processing time.
  • Expedited Shipping: Currently unavailable.
  • For international orders, shipping times may vary due to customs delays, which are beyond our control.

Delivery Details:

  • Items are typically delivered within 3–7 business days, subject to any unforeseen delays such as holidays or issues with the shipping provider.

Contact Information

For questions regarding exchanges, shipping, or other inquiries, please contact us:

  • Email: shop@eldasilva.com (Preferred Contact Method)
  • Phone: 786-878-2897
  • Address:
    Elda Silva Shop
    275 NE 18th St Ste CU-1
    Miami, FL 33132

Customer Service Hours:

  • Monday–Friday: 9:00 AM to 5:00 PM EST (Excluding holidays)

We take pride in offering elegant and friendly customer service, and we are here to assist you with any concerns. Let us know how we can make your experience with Elda Silva Shop exceptional!